Microsoft Dynamics 365 Customer Engagement (CE) is a leading cloud-based customer relationship management (CRM) business solution.
Drive sales, marketing and operations using real-time insight. Improve your productivity and the value of your marketing efforts through social insights, business intelligence and campaign management.
Applications include: Sales, Marketing, Customer Service, Project Service Automation, Field Service, Social engagement and PowerApps.
It empowers businesses to:
Create meaningful, personalised sales experiences. Bring together your sales team to collaborate and use a central system. Use sales data to to discover customer trend and insights to help grow profits.
Create and launch multi-phase campaigns across multiple channels. Gain customer insight to help improve sales. Join together sales and marketing and become more unified.
Build your network and deepen customer relationships with social insights.
Use configurable dashboards and data visualisation tools to gain actionable insights. Work smarter from any device, anywhere.
Streamline your CRM implementation and reduce your IT department’s workload with a solution that is hosted, updated, secured, and maintained by Microsoft. Get in touch to find out more.