Features – Claims Management

The Claims Management feature keeps track of claims and product quality. Being a fully integrated part of TRIMIT Furniture, Claims Management has access to all information about the Item, Sales orders, Purchase orders and Production orders. That gives Claims management an important role in your quality assurance.

Claims management is created with a look similar to the Sales and Purchase order.

Register the Claim by first contact

When a claim is filed by a customer, you can register it in Claims management. This will enable you to look up to the specific sales order, the shipping agent and other relevant information. In the claim it is possible to register cause. Both the cause filed by the customer and also the cause discovered by you.

Finds sales orders with correct Price and discount

When a claim is handled, the claim will automatically find the correct price and discount for the product.

Types of Claims

Claims Management handles: Rejections, Credit note, agreements on price reduction, replacement and repairs. Depending on the Claim type, Claims management will create the necessary documents.

Statistics

As a part of Claims Management it is possible to pull statistics of the occurrence of the different claims types.