Support

All too often software support providers are aggressively driven by new licence sales. Unfortunately this is ingrained in their DNA and business model. This can and usually does result in haphazard and badly managed implementations, conducted by an array of disparate sub-contractors. This leaves customers with a less than satisfactory experience and a system that doesn’t meet expectation.

In addition, there is also the hidden risk of a future upgrade path incurring unexpected costs. Different amendments written with different methodologies have the potential to make your system disjointed, confusing and unnecessarily complicated.

Isn’t this what you’re trying to avoid this time around when selecting your support partner?

Here at Sci-Net, we employ an ethos where customer service and lasting relationships take precedence over aggressive new licence sales. Indeed, we are proud of our long standing relationships with existing customers, many of whom we have assisted for 18 years! Our dynamic team of bright, helpful and skilled professionals have the vital focus and attributes to ensure we understand you, your business and your expectations. In fact, we regularly take on support contracts for customers that have not been receiving a satisfactory level of service from their incumbent support partner.

Our broad experience in a range of industries and deep understanding of client requirements coupled with our best of breed methodologies and support structure allow us to offer our customers true value for money with professional and successful implementations. We continually strive to provide our customers a reduced cost of ownership and tangible efficiencies across their organisation. When partnering with Sci-Net you will be equipped with a host of extra features and functionality within your system free of charge as a value added offering to save you time and money. These have been developed and can be tailored by us to enrich the everyday operation of your business solution.