Microsoft Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement (CE) is a leading cloud-based customer relationship management (CRM) business solution.

Drive sales, marketing and operations using real-time insight. Improve your productivity and the value of your marketing efforts through social insights, business intelligence and campaign management.

Applications include: Sales, Marketing, Customer Service, Project Service Automation, Field Service, Social engagement and PowerApps.

It empowers businesses to:

Drive sales

Create meaningful, personalised sales experiences. Bring together your sales team to collaborate and use a central system. Use sales data to to discover customer trend and insights to help grow profits. 

Improve Marketing

Create and launch multi-phase campaigns across multiple channels. Gain customer insight to help improve sales. Join together sales and marketing and become more unified.

 

Deliver a better customer experience 

Build your network and deepen customer relationships with social insights. 

Profit from real-time data

Use configurable dashboards and data visualisation tools to gain actionable insights. Work smarter from any device, anywhere.

Streamline your CRM implementation and reduce your IT department’s workload with a solution that is hosted, updated, secured, and maintained by Microsoft. Get in touch to find out more.